Privacy Policy · Alphractal

This Privacy Policy describes how Alphractal Inc. ("Alphractal," "we," "us," or "our") collects, uses, shares, and protects your personal information when you use our website, platform, APIs, and services (collectively, the "Service"). By using the Service, you consent to the practices described in this policy.

1. Information We Collect

Information you provide directly:

Account information: name, email address, password.
Payment information: billing address, payment method details (processed securely via third-party payment processors — we do not store full card numbers).
Profile information: preferences, settings, and configurations.
Communications: messages sent to our support team or through in-app chat (Intercom).

Information collected automatically:

Device and browser information: IP address, browser type, operating system, device identifiers.
Usage data: pages viewed, features used, click patterns, session duration, and timestamps.
Analytics data: aggregated usage metrics collected via PostHog and similar tools.
Cookies and similar technologies: session cookies, preference cookies, and analytics cookies.

Information from third parties:

Authentication providers: if you sign in via Google, Twitter, or other OAuth providers, we receive your name, email, and profile image.
Payment processors: transaction confirmation and billing status.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Service.
Process payments and manage subscriptions.
Personalize your experience, including AI-generated responses and dashboard configurations.
Communicate with you about your account, updates, and promotional offers (you may opt out of marketing emails at any time).
Analyze usage patterns to improve the Service and develop new features.
Detect and prevent fraud, abuse, and security incidents.
Comply with legal obligations.

3. Alpha AI & Conversation Data

When you use Alpha AI, your queries and conversations may be processed by third-party AI providers (such as large language model APIs) to generate responses. We may retain conversation history to improve the quality of responses and the Service. Conversations are associated with your account but are not shared publicly or sold to third parties. You may request deletion of your conversation history at any time by contacting support.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Essential cookies: maintain session state and authenticate users.
Preference cookies: remember your settings (e.g., theme, dashboard layout).
Analytics cookies: understand how users interact with the Service (via PostHog).
Support cookies: power in-app messaging and support (via Intercom).

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect functionality.

5. How We Share Your Information

We do not sell your personal information. We may share information with:

Service providers: third-party vendors that help us operate the Service (payment processing, hosting, analytics, customer support, email delivery). These providers are contractually bound to use your data only for the purposes we specify.
Legal requirements: when required by law, court order, or governmental authority.
Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
With your consent: in any other circumstance where you have given explicit consent.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce agreements. Anonymized and aggregated data may be retained indefinitely.

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including encryption in transit (TLS), secure data storage, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access: request a copy of the personal data we hold about you.
Correction: request correction of inaccurate or incomplete data.
Deletion: request deletion of your personal data (subject to legal retention requirements).
Portability: request your data in a structured, machine-readable format.
Opt-out: unsubscribe from marketing communications at any time.
Restriction: request restriction of processing in certain circumstances.

To exercise any of these rights, contact us at privacy@alphractal.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete such information promptly.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party services you access.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or an in-app notification. The "Last updated" date at the top indicates when the policy was last revised. Continued use of the Service after changes take effect constitutes acceptance.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

Alphractal Inc.
Email: privacy@alphractal.com